As part of our continuing mission to help businesses comply with the General Data Protection Regulation (GDPR) and bolster their customer relations, we now offer a data management tool for your users to request actions be taken to their data.
With this tool, users can request to view, edit, transfer, or delete their personal data that is stored on your servers. After your consumers fill out the request form, we will send you the details of the request, along with a step-by-step checklist on how you should proceed.
- How Does This Tool Help With GDPR Compliance?
- How Will Users Find the Request Form?
- How Does this Tool Work?
1. How Does This Tool Help With GDPR Compliance?
While this tool is beneficial to any business who aims to show their commitment to user privacy and build customer engagement, we designed it specifically in response to the GDPR.
This new regulation, officially in effect on May 25th, sets new standards for how businesses should handle their users’ data. Our data management tool addresses three articles, in particular, of the GDPR:
Article 15 – Right to Access by the Data Subject
The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed
Article 16 – Right to Rectification
The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her
Article 17 – Right to Erasure (Right to Be Forgotten)
The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay
According to these sections of the GDPR, those who house the personal information of their users need to make it easy for those users to request various actions be taken related to their data. Our tool accounts for the fulfillment of each of these actions — access, edit, transfer, and erasure.
2. How Will Users Find the Request Form?
Read our GDPR overview for a concise introduction to the complex requirements of this far-reaching privacy law.
3. How Does this Tool Work?
Step #1. Your customer fills out the request form
Step #2. We email you the details of the request
After your user submits their request, we’ll send you an email notifying you of the desired action and giving you instructions on how to proceed.
Step #3. We provide you with a step-by-step action checklist
Managing data requests can feel overwhelming if you aren’t sure the exact steps you need to take. We streamline the process for you and make fulfilling your users’ requests easy by giving you an easy-to-follow checklist of what to do.
Step #4. We send you a follow-up reminder
As you need to comply with a valid user request within 30 days, we’ll send you a reminder one week before that deadline to ensure that you’ve achieved the appropriate processes.
This tool is only available for our Pro+ plan members. If you are not yet a Pro+ member and want to benefit from this feature and more, check out our pricing page and upgrade your account.