No, you do not have to have a return policy. Return policies are not legally required, but they are a strongly recommended best business practice. Having a return policy allows you to establish rules for returns and refunds that match your business’s needs.
If you do not clearly post a return policy, the following states have laws that require you to give customers full refunds for purchases they wish to return:
Clearly posting a return policy is an important act of transparency that will help you build a loyal customer base.
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Termly allows our users to focus more on their business instead of spending countless hours figuring out data privacy compliance. - Jona, Senior Product Manager @ Termly