No, you do not have to have a return policy. Return policies are not legally required, but they are a strongly recommended best business practice. Having a return policy allows you to establish rules for returns and refunds that match your business’s needs.
If you do not clearly post a return policy, the following states have laws that require you to give customers full refunds for purchases they wish to return:
- California
- Connecticut
- Florida
- Hawaii
- Maryland
- Massachusetts
- Minnestoa
- New Jersey
- New York
- Ohio
- Rhode Island
- Utah
- Virginia
