Frequently Asked Questions and Answers from Termly’s Legal Experts

Do you have to have a return policy?

No, you do not have to have a return policy. Return policies are not legally required, but they are a strongly recommended best business practice. Having a return policy allows you to establish rules for returns and refunds that match your business’s needs.

If you do not clearly post a return policy, the following states have laws that require you to give customers full refunds for purchases they wish to return:

  • California
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Minnestoa
  • New Jersey
  • New York
  • Ohio
  • Rhode Island
  • Utah
  • Virginia

Related Questions

Return policies build trust with customers.

Clearly posting a return policy is an important act of transparency that will help you build a loyal customer base.

Trusted by Thousands

Trusted by thousands of companies worldwide, Termly’s intuitive software generates legal policies and handles consent management for any business in minutes.

Brand Logo FIS Brand Logo Eggland Brand Logo Veeps Brand Logo Hertz Brand Logo K2 Sports Brand Logo Law Insider
Termly Bolt
Try Termly’s Compliance Solutions For Free!
Get Compliant
Jona, Senior Product Manager @ Termly

Termly allows our users to focus more on their business instead of spending countless hours figuring out data privacy compliance. - Jona, Senior Product Manager @ Termly