CCPA Privacy Policy

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If you are subject to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Right Act (CPRA), you must publish a compliant privacy policy that meets specific requirements. 

Below, I explained what a CCPA privacy policy needs to include and provide a CCPA privacy policy template for you to use.

Table of Contents
  1. The CCPA Explained
  2. CCPA Privacy Policy Requirements
  3. CCPA Notice to Consumers Requirements
  4. Who Needs a CCPA-compliant Privacy Policy?
  5. CCPA Privacy Policy vs. Other Data Privacy Law Requirements
  6. CCPA Privacy Policy Checklist
  7. Examples of CCPA Privacy Policies
  8. CCPA Privacy Policy FAQ
  9. Sample CCPA-Compliant Privacy Policy Template [Free Download]
  10. Summary

The CCPA Explained

The CCPA is California’s data privacy law and has transformed how businesses collect their website users’ data since it took effect in January 2020.

In 2023, the California Privacy Rights Act (CPRA) officially amended aspects of the CCPA, including establishing new thresholds for businesses and additional consumer protections.

Businesses that service California residents must comply with the CCPA’s mandated data protection rules or face harsh penalties for noncompliance.

CCPA Privacy Policy Requirements

A general privacy policy describes to consumers how and why their personal information is collected, stored, and shared, but the CCPA has specific requirements that must be included.

In this next section, I summarize the main clauses you must include in your CCPA-compliant privacy policy.

1. Consumer Rights

The CCPA has conferred specific rights to consumers. These rights concern the control consumers maintain over their personal information and include the following:

Right To Know

A consumer has the right to request that the business discloses to them what personal data they collected, used, shared, or sold about them. Further, the reason why the business used personal information must also be given.

When asked, businesses must provide the consumer with this information for the prior 12-month period.

Right To Delete

A consumer has the right to request that a business delete any of the personal information (with a few exceptions) collected from the consumer. Once notified, the business has 45 days to respond. Response can be prolonged up to 90 days under certain conditions.

Right To Opt-Out

A consumer has the right to request that a business stops selling their personal data. This is also called the right to “opt-out.” After receiving this request, the business cannot sell the consumer’s personal data without receiving consent.

The opt-out request has a lifespan of 12 months. After that period, a business can ask the consumer to opt-in again.

How it pertains to minors

A business is not permitted to sell a consumer’s personal information if the business has “actual knowledge” that the consumer is under 16 years old. A business is only permitted to sell this information if the consumer “opted-in.”

Under the CCPA, consumers between the ages of 13 and 16 can opt-in to the selling of personal information, while parents or guardians must opt-in for a child under 13.

Right To Non-Discrimination

A business cannot discriminate against a consumer because the consumer exercised a right given to them under the CCPA.

For example, if a consumer exercises their right to opt-out of the selling of their personal information, the business cannot offer substandard service or substandard products to the consumer. Nor can a business charge different prices or deny service because a consumer exercised this right.

2. “Do Not Sell or Share My Personal Information” Link

The right to opt-out is conferred to consumers under the CCPA. A consumer can request that a business not sell their personal information to third parties.

The business must include a “Do Not Sell or Share My Personal Information” link to provide consumers with an opportunity to exercise this right on your website and as part of the CCPA privacy policy.

The link must meet the following guidelines:

  • Be “clear and conspicuous”
  • Be easily accessible on the business’s website or app
  • Take the consumer to a webpage where they are allowed to opt out of the sale or sharing of their personal information

3. Personal Information Collection

You must must disclose what personal or sensitive personal information you collect in your privacy policy.

Under the CCPA, personal information is defined as information that identifies, relates to, describes, or could be linked or associated with a consumer or household, and can include the following:

  • Name, address, and personal or online identifiers
  • Employment information
  • Education information
  • IP address
  • Browsing history
  • Search history

Sensitive information is subject to stricter requirements under the CCPA and you must obtain active consent from consumers to collect and use it.

4. Sharing and Selling of Personal Information

In furtherance of consumers’ ability to take active steps to control their personal information, the CCPA notice requirements mandate that businesses disclose what categories of personal information they share or sell with third parties and why.

CCPA Notice to Consumers Requirements

The CCPA mandates you to provide a notice of collection to consumers, explaining what personal information you collected from them in the past 12 months.

Companies must disclose the following from the previous 12 months:

Categories of Personal Information

Companies must disclose the categories of personal information they collected about the consumer. The categories include the following:

Category Examples
Identifiers Names, personal identifiers, online identifiers, government or state identification numbers, etc.
Categories of personal information described in subdivision (e) of Section 1798.80 Social security number, physical characteristics or description, passport number, driver’s license or state identification card number, insurance policy number, bank account number
Characteristics of classifications protected under California state law or U.S. federal law Race, color, national origin, religion, sex, age, disability, citizenship status, genetic information, marital status, medical conditions, or sexual orientation
Any commercial information purchased, obtained, or considered History of past transactions
Biometric information Individual’s physiological, biological, or behavioral characteristics, such as DNA, fingerprint, or retina scans
Internet network activity information Browsing history, search history, and information about user’s interaction with the website, app, or advertisement
Geolocation Data IP address
Sensory Information Audio, electronic, visual, thermal, and olfactory information
Professional or employment information Employment and job history
Education information that is not publicly available Attendance and exam information
Inferences drawn from any of the information above to create a consumer profile Preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

If there is some personal information collected that does not seem to fit in any category, it must still be disclosed to be fully compliant.

Sources of Personal Information

Businesses must also disclose the sources from which personal information is collected. Examples of common sources include:

  • Consumer
  • Cookies
  • Social media
  • Advertisements
  • Third parties

Business Purpose

Businesses must disclose the business purpose of collecting or selling personal information of California residents.

Categories of Third Parties

Lastly, businesses must disclose the categories of third parties with whom the personal information is shared. Some examples of third parties include:

  • Educational institutions
  • Consumer services
  • Insurance services
  • Business services

All of this information does not have to be given more than twice to a consumer in a 12-month period.

Policy Update

The CCPA requires that every 12 months, your privacy policy be updated.

Who Needs a CCPA-compliant Privacy Policy?

For-profit businesses that service California residents and and meet one of the following criteria need a CCPA-compliant privacy policy:

  • Has a gross revenue of over $25 million annually
  • Buys, receives, or sells the personal information of 100,000 or more California residents, households, or devices
  • More than half of its yearly revenue is derived from selling or sharing the personal information of California residents

Do Businesses Outside of California Need a CCPA Privacy Policy?

Yes, businesses outside of California may still need to have a CCPA-compliant privacy policy.

The focus of the CCPA is not on California businesses; instead, the focus is on protecting California residents. Therefore, any business that collects and processes the personal information of California residents falls under the purview of the CCPA.

This means a business across the world in Asia or Europe could be subject to the CCPA if they collect the personal information of Californians.

CCPA Penalties for Noncompliance

The CCPA provides two mechanisms to penalize a violation: private and state.

Private Penalties

The CCPA (Section 1798.150) confers a private right of action to Californian residents and consumers.

This private right of action is the right to initiate civil action against a business that failed “to implement and maintain reasonable security procedures and practices” which caused the consumer to suffer damages.

Damages recovered are set in the amount of at least $100 and not more than $750 per consumer per incident or actual damages, whichever is higher.

State Penalties

A business can also be held liable by the state (Section 1798.155).

The California Attorney General can hold a business civilly liable for no more than $2,500 per violation or $7,500 for each intentional violation.

These penalties can accumulate quickly.

For example, if a business violated the CCPA rights of 10,000 consumers and the injured consumers bring a civil suit, they could be liable for $7,500,000. If the California AG brings the suit, the business could face penalties of $25,000,000 or $75,000,000.

CCPA Privacy Policy vs. Other Data Privacy Law Requirements

The CCPA is not alone in the data privacy legal sphere. Other countries have enacted similar laws to protect the personal information of their residents.

This section will cover the CCPA and other data privacy laws and highlight some major differences and similarities between them.

First, the other major data privacy laws include the following:

Data Privacy Law Year Region/Country Consent Sector
General Data Protection Regulation (GDPR) May 2018 European Union Yes Public and Private
Lei Geral de Proteção de Dados Pessoais (LGPD) August 2020 Brazil Yes Public and Private
Protection of Personal Information Act (POPIA) June 2021 South Africa Yes Public and Private
Personal Information Protection law (PIPL) November 2021 China Yes Private
Personal Information Protection and Electronic Documents ACT (PIPEDA) April 2000 Canada Yes Private

Consent

One of the main differences between the CCPA and the other data privacy laws — like the GDPR — is user consent.

Most other data privacy laws mandate that you obtain user consent before you collect any of their data.

The CCPA, on the other hand, does not mandate consent before data collection unless it’s sensitive data or comes from a known child.

Otherwise, the CCPA gives consumers the right to opt out of data collection.

Who Is Protected?

Under the CCPA, only California residents are protected. A California resident is one who lives permanently in California and is not there for a temporary purpose.

The GDPR, on the other hand, protects anyone who resides the European Union, Island, Norway, Lichtenstein or Switzerland.

For example, a student studying abroad for a semester is temporarily in the EU, so they are covered under the GDPR. Residency does not matter — being located inside the EU suffices to be covered under the GDPR.

The other data privacy laws are more similar to the GDPR. For example, the LGPD protects individuals located in Brazil and doesn’t differentiate between permanent and temporary residents.

Thus, the CCPA protects a much narrower group of people.

What Businesses Are Affected?

Any business — regardless of location — can be subject to the CCPA if it’s a for-profit company that processes data of California residents and meets the criteria I outlined in an earlier section.

The GDPR, on the other hand, applies to any entity that processes personal data. This includes all for-profit companies, non-profit companies, and even governmental bodies if they process data of individuals in the EU.

The POPIA ad LGPD also apply to both the private and public sectors.

On the other hand, PIPL and PIPEDA apply only to the private sector, like the CCPA.

CCPA Privacy Policy Checklist

Here’s a checklist to cross-reference your new privacy policy or update your old privacy policy to ensure you are in compliance with the CCPA.

Have a compliance program to ensure your privacy policy is sufficient under CCPA
Clearly label your privacy policy and place it conspicuously on your website
Have a section explaining your consumer’s rights under the CCPA
Have a notice of collection section
Have the “Do Not Sell My Personal Information” link
Have a system in place to update your privacy policy every 12 months

Examples of CCPA Privacy Policies

This section will provide examples of CCPA privacy policy sections to help you become better compliant with the CCPA.

Chase Bank

Chase Bank Online Privacy Policy: Rights of Consumers Residing in California

chase-bank-ccpa-privacy-policy-notice

Amazon

Amazon Privacy Policy: CCPA Personal Information Disclosure

amazon-ccpa-privacy-policy-example

Spotify

Spotify Privacy Policy: Third-party sources of Data Collection

spotify-ccpa-privacy-policy-example

Target

Target Privacy Policy: Business Purpose for Data Collection and Sale

target-ccpa-privacy-policy-sample

CVS

CVS Privacy Policy: “Do Not Sell My Personal Information” Link

cvs-ccpa-privacy-policy-sample

CCPA Privacy Policy FAQ

Here are common questions asked about CCPA privacy policy compliance.

Who does the CCPA apply to?

The CCPA applies to companies that collect the personal information of California residents and meet the CCPA definition of business. The CCPA does not apply to government agencies, nor does its jurisdiction include charities or other non-profit organizations.

Do I need to have a CCPA-compliant Privacy Policy?

If your company matches the definition of a “business” and collects and processes data of Californian residents, then you probably fall under the CCPA. To avoid the harsh penalties listed in the law, you should create a CCPA-compliant privacy policy or update your privacy policy to reflect the CCPA guidelines and requirements.

How many categories of personal information are under the CCPA?

There are 11 categories of personal information under the CCPA. They include:

  1. Identifiers
  2. Categories of personal information described in subdivision (e) of Section 1798.80
  3. Characteristics of classifications protected under California state law or U.S. federal law
  4. Commercial information purchased, obtained, or considered
  5. Biometric information
  6. Internet network activity information
  7. Geolocation data
  8. Sensory information
  9. Professional or employment information
  10.  Education information (not public)
  11.  Inferences from any of the information to create a consumer profile

Note: Personal information does not include information that is publicly available, which includes information lawfully available from federal, state, or local government records.

How do I update my current privacy policy to be CCPA compliant?

You can update your current privacy to be CCPA compliant by following Termly’s CCPA Privacy Policy Checklist to ensure you are not missing any important requirements.

Where do I have to display my CCPA-required privacy policy?

Your privacy policy must be clear and comprehensive. Usually, this is at the bottom of a webpage. The section is typically titled “Privacy” or “Online Privacy Policy.” The privacy policy is usually a link or a pdf document. Make sure your privacy policy is posted conspicuously on your website so no issues arise where you are accused of failing to provide a privacy policy.

Sample CCPA-Compliant Privacy Policy Template [Free Download]

Expand the box below to view the sample CCPA-compliant privacy policy text. Copy and paste the text onto your site, or download the privacy policy template Word document.

Website Privacy Policy Template [Text Format]

PRIVACY NOTICE

Last updated [Date]

This privacy notice for [Company Name] (doing business as [Company Short Name]) ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at [Website URL], or any website of ours that links to this privacy notice
  • [Download and use our application(s), such as our mobile application — [Mobile App Name], our Facebook application — [Facebook App Name], or any other application of
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Privacy Policy Template HTML

You can copy our privacy policy template HTML code or download it using the options below.

Website Privacy Policy Template [Text Format]

PRIVACY NOTICE

Last updated [Date]

This privacy notice for [Company Name] (doing business as [Company Short Name]) (“Company,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

  • Visit our website at [Website URL], or any website of ours that links to this privacy notice
  • [Download and use our application(s), such as our mobile application — [Mobile App Name], our Facebook application — [Facebook App Name], or any other application of ours that links to this privacy notice]
  • Engage with us in other related ways ― including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [Email Address].

This privacy policy was created by Termly’s Privacy Policy Generator.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with [Company Name] and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? [We do not process sensitive personal information. / We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.]

Do you receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do I exercise my rights? The easiest way to exercise your rights is by filling out our data subject request form available here: [DSAR Form URL], or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what [Company Name] does with any information we collect? Review the notice in full below.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
9. HOW LONG DO WE KEEP YOUR INFORMATION?
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
11. DO WE COLLECT INFORMATION FROM MINORS?
12. WHAT ARE YOUR PRIVACY RIGHTS?
13. CONTROLS FOR DO-NOT-TRACK FEATURES
14. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
15. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
16. DO WE MAKE UPDATES TO THIS NOTICE?
17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you [register on the Services,] express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • [Personal Info Collected]
  • [Personal Info Collected]
  • [Personal Info Collected]

Sensitive Information. [We do not process sensitive information. / When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • [Sensitive Info Collected]
  • [Sensitive Info Collected]
  • [Sensitive Info Collected]]

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by [Vendor Name]. You may find their privacy notice link(s) here: [Vendor Privacy Policy].

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.

[Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

  • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth, calendar, camera, own, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.]

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: [Cookie Notice URL].

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
  • [Other]

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.

[Information collected when you use our Facebook application(s). We by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.]

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below).
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice: [Cookie Notice URL].
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
  • [Other]

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
    • Send users information about special offers and discounts on our products and services
    • Develop and display personalized and relevant advertising content for our users
    • Analyze how our services are used so we can improve them to engage and retain users
    • Support our marketing activities
    • Diagnose problems and/or prevent fraudulent activities
    • Understand how our users use our products and services so we can improve user experience
    • [Other]
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

In legal terms, we are generally the “data controller” under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a “data processor” on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the “data controller” responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers’ privacy practices, you should read their privacy policies and direct any questions you have to them.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:

  • Ad Networks
  • Affiliate Marketing Programs
  • Cloud Computing Services
  • Communication & Collaboration Tools
  • Data Analytics Services
  • Data Storage Service Providers
  • Finance & Accounting Tools
  • Government Entities
  • Order Fulfillment Service Providers
  • Payment Processors
  • Performance Monitoring Tools
  • Product Engineering & Design Tools
  • Retargeting Platforms
  • Sales & Marketing Tools
  • Social Networks
  • Testing Tools
  • User Account Registration & Authentication Services
  • Website Hosting Service Providers
  • [Other]

We also may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). To find out more about Google’s Privacy Policy, please refer to this link. We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. This includes: [List of Information Collected], and other similar information. A full list of what we use information for can be found in this section and in the previous section titled “HOW DO WE PROCESS YOUR INFORMATION?”. [We obtain and store on your device (‘cache’) your location for [#] months. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. The Google Maps Platform APIs that we use store and access cookies and other information on your devices. If you are a user currently in the European Economic Area (EU countries, Iceland, Liechtenstein and Norway) or the United Kingdom, please take a look at our Cookie Notice, which can be found at this link: [Cookie Notice URL].
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
  • Other Users. When you share personal information [(for example, by posting comments, contributions, or other content to the Services)] or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
  • Offer Wall. Our application(s) may display a third-party hosted “offer wall.” Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The Services, [including our offer wall], may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: [Cookie Notice URL].

7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. If you log in using Facebook, we may also request access to other permissions related to your account, such as your friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in [Countries where Server is Located]. If you are accessing our Services from outside [Countries where Server is Located], please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” above), in [Countries where Third-Party Servers are Located], and other countries.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

European Commission’s Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Data Processing Agreements that include Standard Contractual Clauses are available here: [Standard Contractual Clauses URL]. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

Binding Corporate Rules:

These include a set of Binding Corporate Rules (“BCRs”) established and implemented by [Company Name]. Our BCRs have been recognized by EEA and UK data protection authorities as providing an adequate level of protection to the personal information we process internationally. You can find a copy of our BCRs here: [BCRs URL].

[EU-US] and [Swiss-US] Privacy Shield Framework[s]

[Company Name] and the following entities and subsidiaries: [List of Entities/Subsidiaries] comply with the [EU-US] and [Swiss-US] Privacy Shield Framework[s] as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from [the European Union (EU)], [the UK], and [Switzerland] to the United States. Although Privacy Shield is no longer considered a valid transfer mechanism for the purposes of [EU] and [Swiss] data protection law, in light of the judgment of the Court of Justice of the European Union in Case C-311/18 and opinion of the Federal Data Protection and Information Commissioner of Switzerland dated 8 September 2020, [Company Name] will continue to comply with the principles of the [EU-US] and [Swiss-US] Privacy Shield Framework[s]. To learn more about the Privacy Shield program, please visit www.privacyshield.gov. To view our certification, please visit [Privacy Shield Certification URL].

[Company Name] adheres to and complies with the Privacy Shield Principles when processing personal information from [the EU], [UK], or [Switzerland]. If we have received your personal information in the United States and subsequently transfer that information to a third party acting as our agent, and such third party agent processes your personal information in a manner inconsistent with the Privacy Shield Principles, we will remain liable unless we can prove we are not responsible for the event giving rise to the damage.

With respect to personal information received or transferred pursuant to the Privacy Shield Framework[s], [Company Name] is subject to the investigatory and enforcement powers of the US Federal Trade Commission (“FTC”). In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have any questions or concerns relating to [Company Name]’s Privacy Shield certification, please write to us at the contact details below. We commit to resolving any complaints or disputes about our collection and use of your personal information under the Privacy Shield. [However, if you have an unresolved complaint in connection with our certification, we commit to cooperating with the panel established by [the EU data protection authorities (DPAs)], [the UK Information Commissioner], and [the Swiss Federal Data Protection and Information Commissioner], as applicable, and to comply with the advice given by them in respect of the complaint. Click here for a list of EU DPAs. / However, if you have an unresolved complaint in connection with our certification, you may contact our independent dispute resolution provider based in the [EU/United States], [Dispute Resolution Provider Name]. Please visit [Dispute Resolution Provider URL] for more information or to file a complaint. These services are provided to you free of charge.]

In limited situations, [EU], [UK], and [Swiss] individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

Please be sure to review the following sections of this Privacy Notice for additional details relevant to [Company Name]’s participation in the [EU-US] and [Swiss-US] Privacy Shield:

  • WHAT INFORMATION DO WE COLLECT? To learn more about the types of personal data [Company Name] collects.
  • HOW DO WE PROCESS YOUR INFORMATION? To learn more about the purposes for which [Company Name] collects and uses personal information about you.
  • WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? To learn more about the type or identity of third parties to which [Company Name] discloses personal information, and the purposes for which we do so.
  • WHAT ARE YOUR PRIVACY RIGHTS? To learn more about the right of individuals to access their personal data.

9. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than [the period of time in which users have an account with us / [#] months past the termination of the user’s account / [#] months past the start of the idle period of the user’s account / other].

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

11. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [Email Address].

12. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent: If we are relying on your consent to process your personal information, which