No, you do not have to have a return policy. Return policies are not legally required, but they are a strongly recommended best business practice.
Having a return policy allows you to establish rules for returns and refunds and easily communicate those policies with new and returning consumers. This can help a user decide to follow through on a purchase because they’ll know what options they have for sending the item back if they are unsatisfied for any reason.
It can also help prevent return fraud, because it streamlines your process for accepting and following through on returns.
If you do not clearly post a return policy, the following states have laws that require you to give customers full refunds for purchases they wish to return:
Clearly posting a return policy is an important act of transparency that will help you build a loyal customer base.
Trusted by thousands of companies worldwide, Termly’s intuitive software generates legal policies and handles consent management for any business in minutes.
Termly allows our users to focus more on their business instead of spending countless hours figuring out data privacy compliance. - Jona, Director of Product @ Termly
