Frequently Asked Questions and Answers from Termly’s Legal Experts

What is a shipping policy?

A shipping policy is a statement that explains how your business’s shipping process works for product orders and deliveries.

A shipping policy usually includes information about the following:

  1. Available shipping options
  2. Estimated shipping costs
  3. International shipping options
  4. Expected delivery timelines
  5. Shipping restrictions and/or limitations
  6. Policies for missing, damaged, or lost items
  7. Return shipping guidelines or link to return policy
  8. Warranties and other details

Related Questions

Have a shipping policy if you offer by-mail returns.

Even if you don’t offer product delivery, fill in a shipping policy template to specify return costs, return shipping responsibilities, and your return address if you offer by-mail returns.

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Jona, Director of Product @ Termly

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