Frequently Asked Questions and Answers from Termly’s Legal Experts

What is returns abuse?

Returns abuse is when customers take advantage of a business’s returns policy for profit or material gain. Common types of returns abuse include:

  • Using an item, then returning it for a refund
  • Returning a different item than the one purchased
  • Using free trial periods repeatedly without purchasing

Returns abuse is particularly prevalent in online shopping, and can severely harm a store’s revenue.

Related Questions

Prevent returns abuse with a no refund policy.

If you’re struggling to keep returns abuse under control, consider establishing a no refund policy and making it known to customers.

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Jona, Senior Product Manager @ Termly

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