Do I need a shipping policy?

While shipping policies are not legally required, they’re highly recommended for any businesses that offer shipping for deliveries or returns for the following reasons: 

• It helps prevent negative customer backlash. Customers expect to find one and might feel upset or feel your site is dishonest if they can’t find one.
• A shipping policy establishes your shipping rules. These policies explain your entire shipping process, from estimated timelines, shipping options, regions you ship to, limitations, and more. 
• It helps foster trust. A well written, honest, and comprehensive shipping policy builds trust with your consumers through transparency.
• Shipping policies help reduce customer service issues. It answers commonly asked questions in one convenient place, preventing your team from fielding the same questions over and over again.